In case of an accident or breakdown during service, KSRTC bus conductor has to inform the management room inside 5 minutes. The data can be handed to the closest depot, from the place an alternative association can be made inside quarter-hour
The Kerala State Road Transport Corporation (KSRTC) has put in place a system to ensure that long-distance passengers don’t face any difficulties or delays due to accidents or breakdown whereas availing themselves of its providers.
The Chairman and Managing Director has issued directions to ensure that passengers will not be stranded for greater than half-hour, except in unavoidable circumstances, due to a bus breakdown or accident.
In case of an accident or breakdown during service, the bus conductor has to inform the management room inside 5 minutes. The data can be handed to the closest depot, from the place an alternative association can be made inside quarter-hour.
If a bus of the identical class is just not obtainable, one from the next or decrease class can be despatched to take the passengers to the closest depot, the place a bus of the identical class is on the market. The unit officers involved can be knowledgeable to prepared a substitute bus on the depot.
The conductor additionally has to inform the management room and prepare a substitute service for the return journey, if the breakdown occurs in the onward journey and there may be superior reservation for the return journey. Passengers themselves can inform the management room and ship pictures to the KSRTC’s WhatsApp quantity. The contact numbers of KSRTC management room are 9447071021 and 0471- 2463799 and the WhatsApp quantity is 81295 62972.
The KSRTC has additionally carried out a system by which providers with pre-reservation are operated with out fail, as a part of addressing complaints that some long-distance providers are cancelled on the final minute with out prior announcement.