The Tirumala Tirupati Devasthanams(TTD) will develop a complaint tracking utility for the advantage of devotees availing lodging at Tirumala, TTD Additional Executive Officer A.V. Dharma Reddy stated.
He added that the appliance would allow TTD to have a primary hand info with regard to the companies offered to pilgrims, plug deficiencies(if any) and usher in additional transparency within the functioning of the system.
Presiding over a gathering at Gokulam Rest House on Tuesday, Mr. Dharma Reddy urged the officers of Information Technology (IT) to design the appliance in such a manner that it helps the devotees register their complaints and solutions with regard to amenities offered and upkeep of hygiene at cottages and visitor homes. An unique quantity will be allotted for the aim which shall be sticker pasted in any respect the cottages.
As and when a complaint is shipped to the allotted quantity by means of an SMS, it will get uploaded on to the complaint tracking system for the redressal of the identical.
He additionally reviewed points involved with the devotees gaining entry into the temple by way of the Supatham Marg.